Effective Date: 07 August 2024

At Floating Doctors, Inc., we value the privacy of our donors, visitors, and anyone else who communicates with us.

We strongly believe in protecting the integrity of the information gathered from our supporters and visitors throughout each of our communication channels, including our website, and only using such information as it pertains to improving overall user experience and in pursuit of our mission. We take your privacy extremely seriously, and will never sell or rent lists or email addresses. We are also committed to making sure the information you provide is accurate and updated.

We want to make sure you have all the information you need to understand what kind of data we gather, how we handle it, whether and how we share it, and what your options are.

When it comes to collecting or sharing information, our primary motivation is to increase our efficiency and, most importantly, improve your experience. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please reach out to our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. 

By visiting floatingdoctors.com and/or any associated subdomains, online services, and/or mobile applications, you are accepting the standards and practices described in this Privacy Policy. This policy applies to all the pages hosted on this site and does not apply to pages hosted by linked organizations, partners, or to other organizations to which we may provide a link and whose privacy policies may differ.

If you have any questions about our Privacy Policy, or you are concerned that information we have related to your personal information is inaccurate or outdated, you can contact us at updates@floatingdoctors.com.

If you’d like a hard copy of our Privacy Policy, you can request that by contacting us at +1 623-910-6049 or updates@floatingdoctors.com.

Voluntarily Provided Information

Floating Doctors collects personally identifiable information from site visitors, supporters, and other constituencies through first-party voluntary interaction with Floating Doctors. This may include data users choose to enter through registration, making a donation or purchase online or offline, subscribing to our e-newsletter, taking an action, submitting a survey, applying for a job, or any other action that requires direct input by a user. By providing this input, the user is consenting to Floating Doctors’s use of the personal information as described in this Privacy Policy.

If you donate, either online or otherwise, we’ll request certain personally identifiable information about you (such as your name, address, telephone number, email address, and credit card information). This information ensures that we can securely process your donation and communicate with you about it. We may also use your information to improve our promotional efforts, keep you updated about our work, analyze website usage, and improve our website’s content, layout, and services.

Floating Doctors collects personally identifiable information from individuals registering to volunteer or apply for a fellowship. This may include your name, address, telephone number, email address, and any other personally identifiable information requested in online or offline forms, as well as an electronic or paper copy of your resume/CV. Any of this information is strictly private. No information stored or submitted in such forms will be used for any purpose other than to assess your qualifications as a fellow or volunteer for Floating Doctors. If you believe that someone has shared your personal information with us and you don’t want to be included in our database, please let us know so that we can remove you. Call us at 623-910-6049 or email updates@floatingdoctors.com.

We may receive information about you from other sources—including publicly available databases or third parties we purchased data from—and combine this data with information we already have about you. This helps us to update and analyze our records.

The following are examples of the types of personal information we might collect from public sources or purchase from third parties:

•    Address information from sources such as the U.S. Postal Service to verify your address so we can prevent fraud and securely ship a gift receipt to you

Sharing with Third Parties

In the interests of improving your experience and the services we can offer you, we may share your information with third-party business partners, such as a direct mail provider or marketing agency. If you don’t want us to share your personal information with these third-party business partners, such as a direct mail provider or marketing agency, please contact us at 623-910-6049 or updates@floatingdoctors.com.

Floating Doctors contracts with companies to host our donor information database, process volunteer and fellowship applications, send email, and process online donations as well as credit card, PayPal, Venmo, ApplePay, and Crypto payments. These companies require access to personal information for their services, but they are kept confidential and are authorized to use this information only as necessary to provide their specific services to Floating Doctors. 

In addition to data users voluntarily provide, Floating Doctors may use third-party services and platforms, such as Google Analytics, to place first-party and/or third-party cookies or similar technologies on devices that access Floating Doctors-owned properties that may collect and record non-identifying/aggregated information on user interactions.  Floating Doctors uses this aggregated data to determine and monitor usage characteristics and activities of visitors to evaluate and improve a user’s experience.  The collected data is NOT personally identifiable and therefore cannot be tied back to an individual user. To learn more about what data Google Analytics collects and options to opt out visit the Analytics support page: https://support.google.com/analytics/answer/6004245?hl=en

We retain your information as long as your account is active or as needed to provide you with services, comply with our legal obligations, or resolve disputes and enforce our agreements. If you’d like us to remove your contact information from our systems, or to know what kind of information we have stored about you, please contact us at 623-910-6049 or email jolie@floatingdoctors.com.

Other Disclosures

We may be required to disclose your personal information to the government or third parties according to law enforcement inquiries, court orders, subpoenas, and similar requests, or when we otherwise believe in good faith that such disclosure is necessary or appropriate in connection with any activity that violates the law or may expose us to liability.

Security

We take the security of any personal information you share with us very seriously. When you send personal information to us by submitting an online form on our site, it travels by high-grade encryption to ensure that it is secure. We also require the companies we work with to process your online donation payments using high-grade encryption and security protocols. Any vendors that process check and credit card transactions on our behalf meet all industry standards and certify their compliance with the Payment Card Industry Data Security Standard (PCI DSS). 

The personal information that you provide is stored in a secure location and accessible only by designated employees trained in the proper handling of donor information. We employ industry-standard techniques such as firewalls, encryption, intrusion detection, and site monitoring to protect your personally identifiable information from unauthorized access by users inside and outside the organization.

Normal Browsing

Floating Doctors does not collect any personally identifying information from you when you visit our sites unless you choose to provide it to us.

You can safely browse our website without revealing any information about yourself. As is typical for organizations with websites, the information we gather during normal browsing comes from two sources: standard server logs collect information such as the IP (Internet Protocol) address, domain name, browser type, operating system, mobile-related information if you access our website using your mobile device, and information such as the site that referred you to us, the files you downloaded, the pages you visited, and the dates/times of those visits. This information is used to improve our website by making it more easily navigable.

Cookies and Tracking Technologies

Like most websites and digital properties, Floating Doctors uses cookies to obtain certain types of non-personally identifiable information to help improve user experience across all Floating Doctors properties. 

A cookie is a small text file containing a string of characters that is sent from a web server to your computer when you visit a website, the cookie helps us recognize you when you come back to our site or digital properties. A cookie cannot read data off of your computer’s hard disk, nor can it read cookie files created by other websites. 

If you visit our site by way of a link from one of our newsletters or from a site that has requested a link to us, we will ask your browser to accept a “cookie.” A cookie is a small piece of text that stores information on your browser in your computer’s hard drive. It carries a general marketing source code with you as you explore the site. The purpose of this is simply to help us match referring sites to donations made. This cookie does not capture or hold any personally identifying information about you and is deleted when you end your session by leaving our site or closing your browser.

Cookies cannot contain viruses nor install spyware or malware on your computer and are generally used to provide information to the website and server that is useful to improve your experience.  Cookies help make your visit more useful by allowing the website to remember information about your previous visit, like your preferred language, login information, communication preferences, and other settings. Cookies may also be used by Floating Doctors to deliver advertising and marketing across sites and digital properties.  

We use cookies as part of campaigns to analyze trends, gather broad demographic information, and monitor site traffic patterns that can help us further develop and improve the design and functionality of our site.

For more information on cookies and to opt-out visit http://www.allaboutcookies.org/ or http://optout.networkadvertising.org/?c=1#!/. You may also disable the use of cookies by setting your browser to refuse all cookies or to indicate when a cookie is being sent. Please keep in mind that if you disable cookies, it may limit your use of certain features or functions on our website.

Our website includes social media features, such as the Facebook “Like” button, and widgets, such as the “Share This” button. These features may collect your IP address, the page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or directly on our website. Your interactions with these features are governed by the privacy policies of the companies providing them. Technologies other than https cookies may be used by third parties to recognize the email recipients’ computer or device and to keep track of which user identities match to which devices or browsers. Those technologies may not respond to browser settings that block conventional cookies. You can learn more about opting out of many of these types of technologies by visiting the NAI’s opt-out page at http://www.networkadvertising.org.

External Links

This website may contain links to other sites that allow visitors and supporters to better understand the issues facing our communities and our work. Unless we expressly state otherwise, Floating Doctors makes no representations whatsoever concerning the content of those sites. The fact Floating Doctors has provided a link to a site is not an endorsement, authorization, sponsorship, or affiliation with such site, its owners, or its providers. There are risks associated with using any information, software, or products found on the Internet; Floating Doctors cautions you to make sure you understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet. 

In addition, we encourage our users to be aware that Floating Doctors is not responsible for the privacy practices of other sites, regardless of whether they were linked to from our web pages.

Children

Floating Doctors is concerned about the protection of online privacy for all our website users. While we welcome children to learn more about the Floating Doctors mission and issues we work to address, we are respectful of the privacy of our young users. Floating Doctors does not knowingly gather and/or use any personally identifiable information from children under the age of 13.  We encourage parents and guardians to monitor their children’s use of the Internet and to help us protect their privacy by instructing them never to provide personal information on this or any other site without express permission.

Floating Doctors will never attempt to collect unnecessary information from our users, regardless of age. Consistent with the Children’s Online Privacy Protection Act of 1998 (“COPPA”), we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a child under 13 has provided us with this information without consent, we will use our best efforts to remove it from our files. Upon request, the parent or guardian of a child under 18 may review and request the deletion of such child’s personally identifiable information, as well as refuse to permit the further collection or use of such information. To do so, contact us at 623-910-6049 or Jolie@floatingdoctors.com.

Updating your Information and Preferences

We strive for accurate, respectful, and relevant communications with our constituents. At any point, you can contact us to request details about whether we hold any of your personal information. If you would like to correct or update your personal information or modify your mailing preferences, please call 623-910-6049 or email Jolie@floatingdoctors.com.

If you’d like to stay up-to-date with our efforts to reduce the burden of disease in the developing world, you can sign up to receive email, newsletter, or other communications from us. If you ever want to stop receiving this information, you can easily update your email preferences by using the “Unsubscribe” link found in emails we send you or at your member profile on our website. You can also update your preferences by contacting us at 623-910-6049 or emailing Updates@floatingdoctors.com.

Changes to this Privacy Policy

We occasionally make changes to our Privacy Policy based on your comments and our need to update and accurately explain our data collection and disclosure practices. If we make any material changes in the way we use your personal information, we’ll let you know by posting a prominent announcement on our website. We also encourage you to periodically check this page to see the latest privacy information.

Questions or Suggestions

We respect the opinions and feedback of our visitors and supporters. We want to hear what you have to say about our services and policies. If you or other parties have any questions, concerns, or complaints about this policy, or would like to learn more about our organization, please contact us on our website (https://floatingdoctors.com/development/) or call 623-910-6049.